A secure, disability-informed advocacy and external memory portal. Designed to help individuals navigate complex administrative and healthcare systems with structure, evidence, and calm.
External Memory
Organize life events, records, and system encounters into structured, retrievable case files.
Evidence Library
Every document tagged with source, date, confidence level, and matter. Nothing gets lost.
Document Drafter
Generate referral letters, accommodation requests, and professional summaries for care team review.
Libby Assistant
A conservative, evidence-aware AI that never presents inferred information as confirmed fact.
What Libby is and is not
Libby is not a chatbot, a virtual assistant, or a health information service. Libby is a structured documentation and advocacy support tool designed for people navigating complex administrative, legal, and healthcare systems.
Conservative by designEvery response Libby produces is labelled with a confidence level. Confirmed facts are distinguished from inferences. Missing evidence is surfaced, not papered over.
Disability-informed external memory and advocacy support
Why this exists
People navigating complex disability, healthcare, and government systems face a problem that is rarely acknowledged: the administrative burden of managing one's own case is itself a disabling barrier.
Phone calls with no paper trail. Letters that require a response within 10 days. Appointments with providers who have not read the last five years of records. Forms that assume you can remember what you said to a caseworker fourteen months ago.
LIBBY_LIVE is a tool built to address that problem directly — not by making the system simpler, but by giving individuals the same organizational infrastructure the system already has.
NATICO
NATICO is a Canadian not-for-profit digital advocacy agency. LIBBY_LIVE is its founding product and serves as its primary demonstration of principle. Matthew Herbert, Founder & CEO, serves as the founding training matter under the PATIENT_ZERO operating model.
Situation room — active matters, urgent items, recent activity
UrgentODSP review response due within 10 days. Draft letter ready for review.→
12
Evidence items
View all →
6
Active needs
View all →
3
Draft letters
View all →
4
Missing evidence
View gaps →
Current active matters
Matter
Status
Next action
ODSP Stabilization
Needs Action
Response letter due in 10 days →
OT Equipment Referral
In Progress
Adjustable bed pending OT sign-off →
London University Intake
Pending
Awaiting appointment confirmation →
DSO Accessibility File
Pending
Follow up with facilitator →
Confirmed facts / Missing evidence
✓ Confirmed
Crohn's disease with high-output ileostomy
TBI with executive dysfunction
Chronic malnutrition — documented
ODSP recipient — active file
OT assessment completed March 2026
⚠ Missing Evidence — view gaps →
Vendor quote — adjustable bed frame
Letter of Medical Necessity (LMN)
Funding eligibility confirmation
London University appointment date
Dashboard / My Situation / Overview
Case Overview
Summary of confirmed facts, current status, and active gaps
Quick SummaryComplex chronic illness case with active ODSP file, OT equipment needs, and pending specialist intake. Primary gaps: LMN and vendor quote for equipment referral.
Active matter
Principal: Demo User (Member 001 / PATIENT_ZERO) Matter opened: January 2026 Primary support: Kellsie Hnatejko (Partner / Director of Client Experience, NATICO) Status:Active - Needs Review
OT assessment completed — equipment referral initiated
Confirmed
Jan 2026
Administrative
ODSP review letter received — response required
Needs Action
Jun 2025
Housing
No fixed address — temporary placement Fergus ON
Confirmed
2024
Surgical
Ileostomy procedure — Juravinski Hospital, Hamilton
Confirmed
Ongoing
Access barrier
Transport barrier — appointment attendance impacted
Confirmed
Ongoing
Nutritional
Chronic malnutrition — monitored by McMaster 2F Clinic
Confirmed
Dashboard / My Situation / Patient Realities
Patient Realities
Plain language notes describing day-to-day functioning
PurposeThese entries describe how conditions affect daily function in plain language. They are designed to be pulled into referral letters and professional summaries.
Cognitive overload and task paralysis
Confirmed
Phone calls, multi-step administrative tasks, and time-pressured requests frequently cause task paralysis. Written communication strongly preferred. Asynchronous interaction required for reliable responses.
Memory fragmentation
Confirmed
TBI causes inconsistent short-term recall. Cannot reliably reproduce information shared in previous conversations without written record. External memory systems are not a preference — they are a medical necessity.
Physical repositioning barrier
Confirmed
Chronic spinal instability prevents safe independent repositioning during sleep. Standard bed frame does not support head/foot elevation. Waking pain level documented at 8/10.
Appointment burden
Confirmed
High volume of specialist, home care, and administrative appointments. Transport barriers compound attendance difficulty. Preparation time significantly exceeds typical patient load.
Dashboard / My Situation / Experiences
Experiences
Narrative accounts of significant system encounters
Hospital discharge without coordination
Confirmed
Type: Hospital encounter | Matter: Surgical care continuity
Discharge occurred without confirmed home care setup. Gaps in ostomy supply and wound care coordination in first 72 hours post-discharge.
Administrative looping — ODSP
Confirmed
Type: Government services | Matter: ODSP file
Multiple requests for same documentation across review cycles. No single point of contact maintaining continuity. Each interaction requires full re-explanation of medical situation.
Inaccessible communication — clinic
Confirmed
Type: Healthcare access | Matter: General care
Clinic contact by phone only. No email or written option provided. Phone communication creates documented barrier given TBI and cognitive fatigue profile.
Dashboard / My Situation / Patient Truths
Patient Truths
Stable, high-confidence reusable statements for letters and summaries
How these are usedPatient Truths are pre-approved stable statements pulled directly into letters, summaries, and referral documents. They do not need to be re-written each time.
Written communication is a medical accommodation requirement
Confirmed
Due to TBI-related executive dysfunction and memory fragmentation, written communication is required for reliable participation in care planning, administrative processes, and legal/benefit matters.
Ongoing ostomy care requires specialized supplies, nursing support, and nutritional monitoring. This is not a stable managed condition — it is an active daily clinical need.
Administrative tasks are a documented disability barrier
Confirmed
The burden of managing complex multi-agency administrative demands constitutes a disability-related barrier under the AODA and Ontario Human Rights Code. Accommodation is required, not discretionary.
External memory systems are clinical infrastructure, not preference
Confirmed
Structured documentation systems compensate for TBI-related memory deficits. Their use is a medical necessity equivalent to a mobility aid or hearing device.
Review requiredAll draft documents must be reviewed by a qualified professional before submission.
ODSP review response letter
Needs Review
Matter: ODSP | Audience: Government / Caseworker | Created: Mar 2026
Re: ODSP File Review — File 309250326. I am writing in response to the review notice received January 2026...
Re: ODSP File Review - File 309250326 - Response to Request for Information
I am writing in response to the review notice received January 2026. The following documentation confirms my ongoing eligibility and current medical status.
I live with Crohn's disease with a high-output ileostomy, persistent post-concussive symptoms following traumatic brain injury consistent with Post-Concussion Syndrome, chronic malnutrition, and chronic spinal instability. I am currently post-laparotomy (January 2026), recovering from a small bowel resection and stoma resiting. My ileostomy produces 2-3 litres of output daily. I cannot support my own body weight for more than 60 seconds and require a walker for all public mobility.
Due to traumatic brain injury causing executive dysfunction and memory fragmentation, I require all correspondence in written form. This is a medical accommodation requirement under the Ontario Human Rights Code.
Documentation available on request:
- Clinical note confirming spinal instability, February 2026 (Juravinski Hospital)
- OT home assessment, March 2026
- Surgical record, January 2026 laparotomy (Dr. S. Forbes, McMaster/Juravinski)
Matthew Gordon Herbert
DOB: 1988-11-29 | Health Card: 6827-485-050 GC | ODSP File: 309250326
No Fixed Address, Cambridge ON
STATUS: DRAFT - Requires professional review before submission.
✓ Copied
Adjustable bed referral — physician LMN request
Draft
Matter: OT-EQ-2026-001 | Audience: Primary Care Physician | Created: Mar 2026
Dear Dr. [Name], I am writing to request a Letter of Medical Necessity (LMN) for an adjustable bed frame...
Dear Dr. [Name],
I am writing to request a Letter of Medical Necessity (LMN) supporting the procurement of an adjustable bed frame. This is required for ODSP discretionary benefit funding and may also support Ontario Renovates (Wellington County) and ADP pathway applications.
My occupational therapist (Jo-Anne, Ontario Health atHome via Care Partners) completed a home assessment in March 2026 and identified an adjustable bed as a required equipment need. A clinical note from February 2026 (Juravinski Hospital) confirms progressive spinal instability over 6 months. I am unable to reposition independently during sleep and wake with pain documented at 8/10.
Relevant diagnoses:
- Crohn's disease with high-output ileostomy (requires repositioning for ostomy management during the night)
- Chronic spinal instability, progressive (documented February 2026)
- Persistent post-concussive symptoms following traumatic brain injury
- Post-laparotomy recovery, January 2026
The LMN should confirm that an adjustable dual-motor bed frame is medically necessary to allow safe head and foot elevation, support ileostomy management during sleep, and reduce pain and injury risk.
Please address to: ODSP Caseworker Valerie Banville, Ministry of Children Community and Social Services.
Matthew Gordon Herbert | DOB: 1988-11-29 | Health Card: 6827-485-050 GC
matthew@natico.ca | 519-835-2771 (written contact preferred)
STATUS: DRAFT - Requires physician name and review before sending.
✓ Copied
Written communication accommodation request
Draft
Matter: General | Audience: Healthcare providers / Administrators | Created: Mar 2026
This letter requests a formal accommodation for written communication in all interactions. Due to documented TBI...
To Whom It May Concern,
I am writing to formally request a written communication accommodation for all interactions with [Organization Name].
I live with a traumatic brain injury resulting in persistent post-concussive symptoms including executive dysfunction, memory fragmentation, and auditory processing difficulties. These are documented conditions that directly impair my ability to reliably participate in telephone-only communication. This is a disability-related barrier under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
I am requesting that all communications regarding my file be conducted via email or written correspondence. I am not requesting an exception to timelines — I am requesting equal access through a channel I can reliably use.
Preferred contact: matthew@natico.ca
This accommodation is consistent with your organization's obligations under Section 5 of the AODA and Section 1 of the Ontario Human Rights Code.
Matthew Gordon Herbert | DOB: 1988-11-29 | Health Card: 6827-485-050 GC
No Fixed Address, Cambridge ON
STATUS: DRAFT - Requires recipient name and organization.
✓ Copied
Dashboard / Contacts
Contacts
Key people, roles, last contact, notes
Care and support team
Kellsie Hnatejko
Primary Support Person / Director of Client Experience, NATICO
Role: Personal support, business partner, system navigator
Michelle Klis, RN
Care Coordinator, Ontario Health atHome
Phone: 1-888-883-3313 ext. 2237
Vanessa Skwira
OT Coordinator, Care Partners
Phone: (519) 504-1373
Valerie Banville
ODSP Caseworker
Phone: (519) 623-1230
Nancy Plater
DSO Regional Director, Sunbeam / DSO Central West
Contact via DSO.
Dashboard / Account Settings
Account Settings
Authentication is mocked via localStorage. This is not a production-secure session.